FAQ

RESP Delivery is here to help!

We try to provide plenty of information in our FAQ (Frequenty Asked Questions) section, but always feel free to contact us directly if you don’t see your answer provided here, or you need more specific information.

 

Also, please feel free to use the button below if you’d like to submit a request for service. Our team will follow up with you to answer any questions you may have.

 

Thank you for visiting our team here at RESP Delivery.

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What Materials Can RESP Deliver?

In short, just about anything. If you can fit it on a standard sized pallet, we can deliver it to you.
We use box trucks or cargo vans – not 18-wheelers – to deliver our products, so we’re typically able to get very close to the delivery site and can handle most small products.

Is There Anything RESP Doesn't Deliver?

Because we use cargo vans and box trucks, rather than 18-wheelers, we aren’t able to transport extremely large or wide-load materials. If the product that you need delivered doesn’t fit on a standard shipping pallet, you may need to call to discuss specialty delivery options.

Where Does RESP Deliver?

Our team is capable of delivering goods all across Texas, but right now, we’re focusing primarily on the San Antonio and Austin-area markets. We will make special exceptions, depending on need, so please feel free to contact us if you have a unique delivery request.

When Will My Materials Arrive?

We always try to deliver our good as close to the requested time as possible. Occasionally, circumstances beyond our control may make meeting that timeline difficult or impossible. That being said, we will do everything in our power to make the delivery at the time requested.

Does RESP Offer ``White-Glove`` or Custom Unloading Service?

Yes! We will always do everything in our power to deliver your goods in the specific location you request them. For an additional fee, we can also hand-unload the delivery and remove the wrapping so that it is ready for use immediately.

Does RESP Offer Moving Services?

Unfortunately, no.
We do not offer residential or commercial moving services. We are a materials delivery company that specifically caters to the needs of our clients. We will offer delivery services for individuals on select occasions.

What Happens If No One Is Home to Receive My Delivery?

If no one is able to receive the delivery when our drivers arrive, we will attempt to contact your directly to seek additional options. However, if we are unable to reach you,
the materials will be returned to the pick-up point and you will be charged a Return-Trip Fee.

What If My Products Are Damaged or Broken Upon Delivery?

We always try to take exceptional care of your products, but occasionally, accidents do happen. In that case, we will always work to make sure that you’re 100% satisfied. Please contact our office should you have any damaged items and we will work to resolve the issue for you.

Let RESP Delivery handle your next project!